Implementation of SMS and Email Notification System for Decisions Without Further Action

In line with the Ministry of Public Prosecutor's digitalization strategy for judicial services, aimed at simplifying procedures, modernizing communication mechanisms with citizens, and improving the efficiency and quality of judicial services, the Ministry has introduced a new circular regarding the adoption of a notification system for decisions without further action via SMS and email.

The notification system is a crucial step in enhancing citizen and user confidence in the justice system, enabling plaintiffs to be informed of the outcome of their complaints filed with the Public Prosecutor's Office or judicial police officers, allowing them to initiate appropriate procedures to safeguard their rights if necessary.

In this context, and in accordance with the Ministry's strategic plan, particularly measure 257 regarding the use of modern technologies in communication with users, an IT platform has been developed to ensure the automatic sending of notifications of decisions without further action to plaintiffs and victims via SMS or email.

The goal is to ensure greater speed, efficiency, and simplified access to judicial information without the need to visit the court.

In this circular, the Attorney General of the King at the Court of Cassation, President of the Ministry of Public Prosecutor, Hicham Balaoui, stated that informing plaintiffs and victims about the treatment of their complaints is a fundamental pillar of strengthening confidence in the justice system and consolidating principles of transparency and institutional communication.

He also recalled that this initiative is part of the extension of new provisions introduced by Law No. 03.23 amending the Penal Procedure Code, particularly those related to the right of plaintiffs to follow the evolution of their complaints and exercise, if necessary, the remedies provided by law.

To ensure the success of this system, the President of the Ministry of Public Prosecutor has invited the parties concerned by this circular to ensure that plaintiffs or their lawyers systematically communicate their phone numbers when filing complaints, calling on judicial police officers to adopt the same approach when establishing the minutes of hearings of victims or plaintiffs.

In addition, officials of complaint and minutes offices are called upon to integrate phone numbers from complaints and minutes into the data related to parties within the penal case management system 's@j2'.

The circular also provides for the progressive abandonment of paper notifications for files containing duly registered phone numbers or email addresses in the IT system.

Physical notifications will remain temporarily limited to complaints and minutes that do not contain exploitable phone numbers or have not yet been integrated into the system, pending the complete generalization of this system.

This initiative is part of the Ministry's digitalization strategy for judicial services, aimed at simplifying procedures, modernizing communication mechanisms with citizens, and improving the efficiency and quality of judicial services.